Policies & terms
The legal documents governing your use of Go Finance. Plain-language summaries at the top of each page; the full text follows underneath.
VAT invoicing
1.How to request a VAT invoice
After paying for a programme, forward your order confirmation (or just the order code) to billing@gofinance.vn with the following:
- Company name (Tên đơn vị)
- Tax code (Mã số thuế)
- Registered address (Địa chỉ)
- Recipient email for the e-invoice
We’ll issue the compliant electronic VAT invoice within two business days. If you need it faster (e.g. month-end close), mention this in the email subject and we’ll prioritise.
2.What we issue
Hoá đơn GTGT điện tử — compliant electronic VAT invoice under Decree 123/2020/NĐ-CP, digitally signed and registered with the General Department of Taxation. The invoice is sent to the recipient email you provide, with a downloadable PDF and an XML file your finance team can import.
3.When VAT applies
All catalogue prices are VAT-inclusive (10%). The VAT portion is shown separately on the invoice. Programmes purchased by overseas entities outside the scope of Vietnamese VAT are invoiced without VAT — provide your tax-residency declaration and we’ll adjust.
4.Corporate billing
Corporate cohorts and bulk-enrollments can be invoiced upfront against a PO with NET-30 terms, subject to a credit check. Contact teams@gofinance.vn to set up a billing account.
5.Invoice corrections
If something on a VAT invoice needs to be corrected (wrong tax code, address, amount after a refund), email billing@gofinance.vn with the invoice number and the correction. We issue an adjusted invoice within two business days.